Pyramid Tour Booking FAQs

  • Q. Can I customise the tours?
    A. All of the tours you see are offered 'as is', which means they can’t be customised by making changes to the itineraries. But don’t worry, there are often options within the tours themselves (and some tours with multiple options). You can see these options when you click a currency button and go through to our secure booking partner Tourfinda.
  • Q. How can I find out if my tour is disabled accessible?
    A. To see if a tour is accessible or not, please click a currency through to our secure booking partner Tourfinda, then click on the 'Important Info' tab for the tour you wish to take. Under the 'Additional Info' section, any information we have been given about Wheelchair accessibility will be listed.
  • Q. Can I buy an activity for another person?
    A. Yes – however, we do have some activities where, for security and fraud purposes, the Credit Card Holder and Lead Traveler name must be the same. You will get an error at checkout if you are attempting to book one of these tours. Unfortunately in these cases, the Lead Traveler would need to book themselves.
  • Q. Do you offer special pricing for children, students, or seniors?
    A. When you’ve clicked a currency button through to our secure booking partner Tourfinda, look under the box that lists the price for the tour and you will see booking options listed. If the only option listed is 'Adult' then everyone who takes this tour will be charged the same rate.
  • Q. Why do I have to provide my weight or age for some tours?
    A. Generally speaking, if a tour operator is asking for your weight or age, it’s to ensure your safety during the tour.
    Weight is required for most tours that involve flying (for example: helicopter tours).
    Age may be requested for liability or insurance reasons, or to ensure you’re getting the best price.
    TIP: If you’d like more details on the information being requested, look under the Important Info tab and scroll down to the Additional Info section.
  • Q. I am travelling alone, however the tour I want says it requires a minimum of two people in order to book. How can I proceed?
    A. As these tour options require a minimum of 2 adults per booking, you will need to submit a booking for 2 adults in order to confirm. Please be assured that this policy is a requirement of the local operator and is not within our control.